At EJM Painter & Decorator we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.

Information We Collect

When you visit our website or contact us through the various channels available, we may collect the following types of personal information:

Contact Forms: We may from time to time use contact forms on our website to help you get in touch with us. When you complete a contact form, we collect personal information that you provide, such as:

Your Name
Your Email Address
Your IP Address
The Date and Time you submitted the form

This information is collected solely for the purpose of dealing with your enquiry and providing you with the services you requested.

Telephone and Email Communications: If you contact us by telephone or email, you may provide us with additional personal information, such as your name, contact details, and any information relevant to your inquiry or project. We may retain these details for the purpose of processing your request and communicating with you.

How We Use Your Information

The personal information we collect is used to:

Respond to your enquiries and provide the services you request.
Communicate with you regarding your project or service, including any follow-up.
Improve our website and customer service.
Maintain our records in accordance with legal requirements and business needs.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to safeguard it. While we use secure technology to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure. However, we strive to use commercially acceptable means to protect your personal information.

Sharing Your Information

We will never sell, trade, or share your personal information with third parties, except when required to do so by law or to fulfill a service you have requested (for example, working with third-party contractors for your painting and decorating project). In such cases, only the information necessary to complete the service will be shared.

Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to enhance your browsing experience and gather information on how our site is used. You can manage cookies through your browser settings, but please note that disabling cookies may affect your user experience on our site.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct any inaccuracies in the personal information we hold.
Request that we delete your personal information (subject to legal obligations).
Opt out of marketing communications, if applicable.

If you wish to exercise any of these rights, please email mark@ejmpainterdecorator.co.uk

How to Complain

If you have any concerns about how we use your personal data or wish to make a complaint, you can contact us directly using the contact details at the top of this privacy notice. We will respond to your complaint promptly and do our best to resolve any issues.

If you are not satisfied with our response or how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection issues.

You can contact the ICO as follows:

The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page and we encourage you to review this policy periodically.

Cookie Notice

What are Cookies?

A cookie is simply a technology for remembering something about you. A cookie is a small file saved on your hard drive.

Without cookies, a website loses its memory of you every time you visit a new page. Once you visit a new page, it doesn’t remember who you are.

Without any cookie memory, a website can’t be helpful and make your visit more personal. It can’t let you log in, because it forgets who you are. It can’t let you buy anything, because it forgets what you’re buying. But it also means it can’t track you. Some websites use cookies to target ads at you and some share their cookies, so that ads on one website know what you liked on another – we do not use cookies in this way.

Controlling and Blocking Cookies

You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. For more information, including how to control and disable cookies, please visit www.cookiesandyou.com or www.allaboutcookies.org.

We do not store unencrypted personally identifiable information in the cookies.

How We Use Cookies

Cookie Law Compliance: This cookie is placed if you click the Allow button in the cookie message. It tells us you have given your consent to the use of cookies on our site and stops this message from displaying.

Analytics: We use Google Analytics to recognise and count the number of visitors and to see how visitors move around our site. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. For more information, see how Google Analytics uses cookies.

YouTube: If we embed YouTube videos on our site and you watch that video, YouTube by default sets a tracking cookie for their marketing purposes. For more information, see how to manage YouTube cookies.

Last Updated

This privacy and cookie policy was last updated December 2024